week van de dienstverlening - gemeente rotterdam

The Week of the Services
Municipality of Rotterdam

Rotterdam kick-off

The Week of the Services is all about making municipal services better and more simple. During this week, municipalities give each other a look behind the scenes of the good examples.

The kick-off of this week will take place in Rotterdam. In collaboration with VKOZ, the Municipality of Rotterdam has chosen to organize the congress in the beautiful Heineken building in Rotterdam. A great outcome to proudly organize an event in the recently renovated rooms.

hybride conferentie







Total approach



heinekengebouw rotterdam


Reaching as many people as possible

The participants registered for the inspiration sessions that were spread over two rounds. After the official opening of The Week of the Services, which people could watch from home via the live stream, the participants were divided over the sub-rooms. Inspiring sessions were held by various speakers.

After the switch to the second round, the participants were able to network with each other during a tasty lunch with sandwiches, sweets and smoothies. These could be enjoyed on the roof terrace of the Heineken building!

New way of giving feedback

After lunch, the participants left the event with new inspiration and information about The Week of the Services. They cast their vote on the event by leaving their key cord in a container with a happy, neutral or gloomy smiley face. Tops and tips could be noted on the large whiteboard.

At the end of this customer satisfaction survey, it turned out that all participants were positive about the event and complimented its organization. Substantive tips will be included in the remainder of The Week of the Services.

Watch the behind the scenes video here

"Great contribution from VKOZ: structure, eye for details, etcetera. We are really unburdened."
Peter van Schaik - Sr. Advisor Services


Zoom in on:
A customer satisfaction survey after your event, which you can do in different ways. At this event, trays with smileys were used in which the participants can leave their keycord upon departure. In addition, we asked them to write down tips and tops on the whiteboard. This has worked well!

Did you know...
You can also have your event organized in the Heinken building in Rotterdam? With a larger room for the plenary part and five sub-rooms, small conferences and other events can take place here. You can also follow an audio tour through the building and take a look in the shop!

Want to know more?
Check out the website of The Week of Services to find out more about making municipal services better and more simple.

In recent years we have organized live online and hybrid events in Rotterdam, the Netherlands and abroad.
Want to know more? Get inspired:

Scroll to top