The Week of the Services
Municipality of Rotterdam
The Week of the Services is all about making municipal services better and more simple. During this week, municipalities give each other a look behind the scenes of the good examples.
The kick-off of this week will take place in Rotterdam. In collaboration with VKOZ, the Municipality of Rotterdam has chosen to organize the congress in the beautiful Heineken building in Rotterdam. A great outcome to proudly organize an event in the recently renovated rooms.
Reaching as many people as possible
The participants registered for the inspiration sessions that were spread over two rounds. After the official opening of The Week of the Services, which people could watch from home via the live stream, the participants were divided over the sub-rooms. Inspiring sessions were held by various speakers.
After the switch to the second round, the participants were able to network with each other during a tasty lunch with sandwiches, sweets and smoothies. These could be enjoyed on the roof terrace of the Heineken building!
New way of giving feedback
After lunch, the participants left the event with new inspiration and information about The Week of the Services. They cast their vote on the event by leaving their key cord in a container with a happy, neutral or gloomy smiley face. Tops and tips could be noted on the large whiteboard.
At the end of this customer satisfaction survey, it turned out that all participants were positive about the event and complimented its organization. Substantive tips will be included in the remainder of The Week of the Services.
"Great contribution from VKOZ: structure, eye for details, etcetera. We are really unburdened."
Peter van Schaik - Sr. Advisor Services
Zoom in on:
A customer satisfaction survey after your event, which you can do in different ways. At this event, trays with smileys were used in which the participants can leave their keycord upon departure. In addition, we asked them to write down tips and tops on the whiteboard. This has worked well!